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Terms

OUI TERMS OF SERVICE AND MASTER SERVICE AGREEMENT

Table of Contents

  1. Definitions
  2. Eligibility and Acceptance of Terms
  3. Services Provided
  4. License, Subscription Right, and Ownership
  5. Third-Party Sponsors and Advertisers
  6. Subscription, Fees, and Payment
  7. Your Content
  8. OUI Content
  9. Payments and Responsibilities for Event Registration Fees
  10. Privacy
  11. Confidentiality
  12. Limited Warranty and Disclaimers
  13. Force Majeure
  14. Copyright Policy
  15. Counter-Notice
  16. Term and Termination
  17. Service Level Agreement (SLA)
  18. Miscellaneous
  19. Indemnities
  20. Severability and Waiver

Last Updated: 14 Nov 2025

These Terms of Service (“Terms“) are a legal agreement between you (“Client,” “Organiser,” or “you“) and DESIGN & MARKETING PTE LTD (“OUI,” “we,” “our,” or “us“) governing your access to and use of our event management platform and associated services. By subscribing to or purchasing our services, you agree to these Terms.

Company Information

Company NameDESIGN & MARKETING PTE LTD
Websitewww.dnm.sg
Contact Emailinfo@dnm.sg
Contact Address1 Scotts Road, #24-10 Shaw Centre, Singapore 228208

A. Definitions

  1. Client/Organiser: Refers to the person, company, or organisation that signs up for, subscribes to, or otherwise makes use of OUI’s services to create, manage, or run events.
  2. Attendee/Registrant: Refers to any individual whose details are entered or recorded on the OUI platform for the purpose of attending, participating in, or being associated with an event managed by an Organiser.
  3. Service: Refers to the suite of solutions and tools made available by OUI, including but not limited to event registration forms, event page, online ticketing and payment processing, email communications, attendee check-in, team collaboration features, and the OUI Events mobile application.
  4. Mobile Application: The OUI Events mobile app is provided by OUI for event management and check-in purposes.
  5. Order Form/Subscription Plan: The ordering document or online selection that outlines subscription details, fees, and duration.

B. Eligibility and Acceptance of Terms

  1. Age Eligibility: The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. By using the Services, you represent and warrant that you are at least 18 years old.
  2. Acceptance: By accessing or using OUI’s platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with any additional policies, guidelines, or agreements that are expressly incorporated by reference.
  3. Modifications: OUI reserves the right to revise, update, or modify these Terms from time to time. Any such revisions will take effect once published on our website. Your continued use of the platform after the changes are posted will be deemed your agreement to the updated Terms.

C. Services Provided

  1. OUI Software Solutions: OUI offers a suite of event management tools, including event registration software, mobile applications, and web-based solutions that enable organisers to create event pages, manage form submissions, online ticketing and payment processing, facilitate attendee check-in, send email communications, and coordinate team activities.
  2. Mobile Application License: Subject to your compliance with these Terms, OUI grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the OUI Events Mobile App on a mobile device that you own or control, solely for your internal business purposes in connection with the Services.
  3. Subscription Plans: OUI’s services are made available through a range of subscription options. Each subscription grants the Client access to the platform for a specified term, which may be renewed in accordance with the terms of the selected plan.
  4. Support Services: OUI includes standard customer support with all subscriptions. A standard response time by the next working day (Monday to Friday, 9.00 am to 6.00 pm SGT, except Singapore public holidays).
  5. White Label Feature: Certain subscription plans may include a “White Label” feature that allows you to rebrand certain aspects of the Service with your own branding. Your use of the White Label feature is subject to these Terms and any additional terms that may be provided to you. You agree not to use the White Label feature to misrepresent your relationship with OUI or to imply that the Service is wholly your own product.

D. License, Subscription Right, and Ownership

  1. License and Subscription: Provided you comply with this Agreement, OUI grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the platform and its SaaS solutions for your internal business purposes during the subscription term. This right does not involve the delivery of any physical products and does not transfer any ownership interest in the platform or its underlying technology. You may not sublicense, resell, rent, lease, or otherwise commercially exploit the platform or any part of it without OUI’s prior written consent. All rights, title, and interest in the platform, including intellectual property rights, remain solely with OUI and its licensor.

  2. Usage Restrictions: In connection with the products and services provided by OUI, Customer agrees not to, and will not permit any third party to, directly or indirectly:

    15.1. Commercial Exploitation: License, sublicense, sell, resell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make available the Products or Services to any third party, except as expressly permitted under this agreement.

    15.2. Modifications and Derivatives: Copy, modify, translate, adapt, or create derivative works based upon the Products or Services.

    15.3. Mirroring and Framing: Mirror, frame, or otherwise display the Products or Services on or in connection with any other server, device, or service.

    15.4. Benchmarking and Competitive Use: Utilize the Products or Services for benchmarking, competitive analysis, or as the basis for building or offering a competing product or service.

    15.5. Reverse Engineering: Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, underlying ideas, or algorithms of the Products or Services.

    15.6. Intellectual Property Notices: Remove, obscure, or alter any copyright, trademark, or proprietary rights notices contained in or on the Products or Services.

    15.7. Unlawful or Malicious Use: Use the Products or Services for any illegal, harmful, fraudulent, infringing, defamatory, obscene, or otherwise objectionable purpose.

    15.8. Security and Service Integrity: Interfere with, disrupt, or compromise the integrity, performance, or security of the Products or Services. Attempt to gain unauthorised access to the Products or Services, related systems, or networks, including by penetration testing without prior written authorisation.

    15.9. User Content Restrictions: Upload, publish, or transmit any content that infringes intellectual property, privacy, or publicity rights of others. Post or promote spam, phishing, fraudulent events, or misleading information.

    15.10. Data Protection and Privacy: Collect, process, or use personal data of event participants or other users in violation of applicable privacy or data protection laws.

    15.11. Fair Usage: Circumvent or exceed technical limitations, quotas, or restrictions of the Products or Services, including through use of bots, automated scripts, or other abusive practices.

    15.12. Payments and Transactions: Misuse payment systems, engage in fraudulent chargebacks, or use the Products or Services for money laundering or unrelated financial transactions.

  3. Process payments or create events in violation of any applicable payment provider policies, including, without limitation:

    16.1. Stripe Services Agreement and Acceptable Use Policy; and

    16.2. PayPal Acceptable Use Policy.

  4. You acknowledge that violations of these policies may result in suspension or termination of your access to the Services, cancellation of events, withheld payouts, or account closure. Serious violations include, but are not limited to:

    17.1. Circumvention of Fees: Avoid, bypass, or circumvent any applicable fees, billing processes, or subscription tiers associated with the Products or Services.

    17.2. Competitor Access: Access or use the Products or Services if you are a competitor of the company, or for monitoring availability, performance, or functionality, without prior written consent.

    17.3. Assisting Violations: Assist, enable, or permit any third party to engage in any activity prohibited by this agreement.

E. Third-Party Sponsors and Advertisers

  1. Organiser’s Responsibility: If you are an Organiser, it is your sole responsibility to vet your sponsors and advertisers before placing any advertisements on your event page, eDMs, and other marketing collaterals. OUI does not endorse and is not responsible for any third-party advertisements or the goods/services they offer.

  2. No Endorsement or Liability: We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements. We simply provide the space to place such advertisements, and we have no other relationship with advertisers. You agree that OUI is not liable for any loss or claim you may have against an advertiser or sponsor.

F. Subscription, Fees, and Payment

  1. Subscription Terms: OUI’s services are offered on a subscription basis. The subscription period and applicable fees are determined by the plan selected at the time of registration. Subscriptions may automatically renew at the end of each term unless either party terminates in accordance with Section 47 of these Terms.
  2. Fees: All fees for the Services are payable as set out in the relevant order form or subscription plan. Payment obligations are non-cancellable, and all fees paid are non-refundable, unless expressly provided otherwise in this agreement.
  3. We may, from time to time, make changes to the subscription fees and will notify you of any price changes in accordance with applicable law. Any changes to subscription fees will take effect at the start of the next billing cycle, unless otherwise specified.
  4. Termination by Organiser: If you choose to terminate a subscription plan, you will retain access to the Services until the end of the current subscription period. No refunds, partial credits, or pro-rations will be issued for any unused portion of the subscription.
  5. Service Fees: OUI’s service fees are strictly non-refundable, including in situations where event organisers elect to issue refunds to attendees for ticket purchases.
  6. Taxes: All fees are quoted exclusive of any applicable taxes, levies, or duties imposed by taxing authorities. You are solely responsible for payment of such taxes.

G. Your Content

  1. Ownership of Your Content: You retain full ownership of all content you create, upload, or otherwise make available on the OUI platform (“Your Content”). This may include, without limitation, designs, images, animations, videos, audio files, logos, code, text, and other materials. You represent and warrant that you hold all rights and permissions necessary to use, upload, and distribute Your Content.
  2. License to OUI: By uploading or submitting Your Content to our platform, you grant OUI a worldwide, non-exclusive, royalty-free, and revocable license to store, reproduce, distribute, and display Your Content solely as required to provide the Services to you.
  3. Management of Your Content: As the Account Owner or Organiser, you remain responsible for managing Your Content. This includes the ability to update, remove, or delete any portion of Your Content from the OUI platform at your discretion.
  4. Prohibited Content: You may not upload, post, or transmit any content that:

    29.1. Infringes the intellectual property rights of any third party;


    29.2. Violates another person’s privacy or publicity rights;

    29.3. Is unlawful, defamatory, obscene, or otherwise inappropriate;

    29.4. Incites, promotes, or encourages criminal conduct; or

    29.5. Contains malware, viruses, or any other harmful code or material.

  5. Disclosure of Your Content: OUI may access, preserve, and disclose Your Content where we reasonably believe it is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce these Terms; (c) detect, prevent, or address security, fraud, or technical issues; (d) respond to customer support matters;, or (e) protect the rights, property, or safety of OUI, our users, or the public.

H. OUI Content

  1. Ownership of OUI Content: All content made available by OUI, including but not limited to software, documentation, designs, trademarks, service marks, logos, images, text, and other materials (collectively, “OUI Content”), is and shall remain the exclusive property of DESIGN & MARKETING PTE LTD and its licensors. OUI Content is protected by copyright, trademark, and other applicable intellectual property laws.
  2. License to Use OUI Content: Subject to compliance with these Terms, OUI grants you a limited, non-exclusive, non-transferable, and revocable license to access and use OUI Content solely for purposes directly related to your lawful use of the Services. This license does not confer any ownership rights, and it may be withdrawn at any time at OUI’s discretion. You may not use OUI Content for any unauthorised commercial purposes, including resale, redistribution, or sublicensing.
  3. Restrictions on OUI Content: You must not, directly or indirectly:


    33.1. Modify, adapt, translate, or create derivative works based on OUI Content;

    33.2. Reverse engineer, decompile, disassemble, or attempt to derive the source code of any OUI software;

    33.3. Use OUI Content in any way that infringes, misappropriates, or otherwise violates the intellectual property or proprietary rights of OUI or any third party.

I. Payments and Responsibilities for Event Registration Fees

  1. Third-Party Payment Processors: When you, as the Organiser, set up paid events through the OUI platform, you may elect to process payments using third-party providers such as Stripe and PayPal. OUI does not provide payment processing services; all payments made by Registrants are managed exclusively by the chosen third-party provider, in accordance with their terms and policies.
  2. Organiser Responsibilities: As the Organiser, you bear full responsibility for all matters relating to ticket sales and payments. This includes:

    35.1. Delivering the services, goods, or benefits associated with each ticket purchase.

    35.2. Managing cancellations, refunds, chargebacks, or exchanges directly with Registrants.

    35.3. Clearly communicating your refund, cancellation, and other event-related policies to Registrants in advance.

  3. OUI Service Fees are non-refundable in all cases, including if the Organiser elects to issue refunds or cancel events. OUI is not responsible for processing refunds or cancellations to Registrants, and any disputes or claims arising from such refunds or cancellations must be resolved directly between the Organiser and the affected Registrant(s).

  4. Refund Policy: You are responsible for establishing and maintaining a clear refund policy for your events. Your policy must comply with the terms and requirements of the payment processor you select. It is solely your obligation to issue refunds in accordance with both your published policy and the applicable payment processor’s rules.

  5. Taxes: You are solely responsible for identifying, charging, and collecting any taxes that may apply to ticket sales or related services, including but not limited to GST, sales tax, VAT, or other applicable levies. You are further responsible for remitting such taxes to the appropriate authorities. OUI does not calculate, collect, or remit taxes on your behalf.

J .Privacy

  1. By accessing or using the OUI platform, you acknowledge and agree to be bound by OUI’s Privacy Policies. These policies explain how personal data is collected, used, and protected. For full details, please refer to:


    39.1. General Privacy Policy

    39.2. Privacy Policy for Attendees

    39.3. Privacy Policy for Organisers

K. Confidentiality

  1. Definition of Confidential Information: “Confidential Information” means any information disclosed by one party (“Discloser”) to the other party (“Recipient”), whether in writing, orally, electronically, or by any other means, that is identified as confidential or that, by its nature or the circumstances of disclosure, ought reasonably to be treated as confidential. Confidential information includes, without limitation, the terms of this agreement, pricing, business and marketing strategies, technology, product information, processes, and internal operations of OUI. Confidential information does not include information that:


    40.1. Is or becomes publicly available through no breach of this agreement;

    40.2. Was lawfully known to the Recipient prior to its disclosure by the Discloser;

    40.3. Is rightfully received from a third party without restriction on disclosure; or

    40.4. Is independently developed by the Recipient without use of or reference to the Discloser’s Confidential Information.

  2. Obligations of Confidentiality: The Recipient shall protect the Discloser’s Confidential Information using at least the same degree of care it applies to its own confidential information, and in any event, no less than a reasonable standard of care. Confidential information may be used only for purposes directly related to fulfilling this agreement. It may be disclosed only to employees, agents, or contractors who have a legitimate need to know and who are bound by obligations of confidentiality no less protective than those set out herein.

  3. Disclosure Required by Law: If the Recipient is required by law, regulation, or legal process to disclose Confidential Information, it may do so provided that, where legally permissible, it gives the Discloser prompt written notice and reasonably cooperates in any effort to contest or limit the scope of such disclosure.

  4. Survival of Confidentiality Obligations: The confidentiality obligations under this Section shall remain in effect during the term of this agreement and for a period of five (5) years following its termination. In the case of trade secrets, such obligations shall continue for as long as the information remains a trade secret under applicable laws.

L. Limited Warranty and Disclaimers

  1. Limited Warranty: OUI warrants that it will exercise commercially reasonable efforts to deliver the Services in accordance with generally accepted industry standards. OUI does not represent or warrant that the Services will be continuously available, error-free, or completely secure. OUI will make reasonable efforts to correct any issues that are identified.
  2. Disclaimer of Other Warranties: Except as expressly stated in this agreement, and to the fullest extent permitted by law, the Services are provided “as is” and “as available”. OUI makes no other warranties, conditions, or representations of any kind, whether express, implied, or statutory, including without limitation any warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
  3. Exclusions of Responsibility: OUI shall not be liable for any damages, losses, or issues arising from:


    46.1. Your failure to follow applicable instructions, documentation, or usage requirements;

    46.2. Malfunctions, limitations, or failures of third-party products or services integrated with the platform;

    46.3. Downtime, interruptions, or service degradation caused by factors outside of OUI’s reasonable control, including network failures, cyberattacks, or force majeure events; and

    46.4. The performance, availability, and reliability of third-party services or products integrated with the platform are solely the responsibility of the relevant third-party provider.

  4. Limitation of Liability:

    47.1. Exclusion of Certain Damages: To the maximum extent permitted by law, OUI shall not be liable for any indirect, incidental, special, punitive, or consequential damages of any kind, including but not limited to loss of profits, revenue, business opportunities, goodwill, or data, even if OUI has been advised of the possibility of such damages.

    47.2. Aggregate Liability Cap: OUI’s total cumulative liability for any and all claims arising under or in connection with this agreement shall be limited to the total subscription or service fees actually paid by Client to OUI in the twelve (12) months immediately preceding the event giving rise to such claim.

M. Force Majeure

  1. OUI shall not be responsible or liable for any delay, interruption, or failure to perform its obligations under these Terms to the extent caused by circumstances beyond its reasonable control. Such circumstances may include, without limitation, acts of God, natural disasters, pandemics, armed conflicts, civil unrest, cyberattacks, labour disputes, governmental actions or restrictions, or failures of telecommunications or internet services. In the event of a Force Majeure, OUI will use commercially reasonable efforts to mitigate the impact and to resume performance as promptly as practicable.
  1. Copyright Infringement: OUI respects the intellectual property rights of others and requires that users of the platform do the same. If you believe that your copyrighted work has been used in a manner that constitutes infringement, you may submit a written notice to us containing the following information:

    49.1. A description of the copyrighted work that you claim has been infringed;

    49.2. A description of where the material that you allege is infringing and the location of that material on the platform;

    49.3. Your name, mailing address, telephone number, and email address;

    49.4. A statement that you have a good-faith belief that the disputed use of the material is not authorised by the copyright owner, its agent, or the law;

    49.5. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on behalf of the copyright owner; and

    49.6. Your electronic or physical signature.

O. Counter-Notice

  1. If you believe that your content was removed or disabled as a result of an error or misidentification, you may submit a counter-notification to OUI containing the following information:


    50.1. Identification of the material that has been removed or to which access has been disabled;

    50.2. A statement, made under penalty of perjury, that you have a good-faith belief that the removal or disablement of the material was due to mistake or misidentification;

    50.3. Your name, mailing address, telephone number, and email address;

    50.4. A statement that you consent to the jurisdiction of the courts in your place of residence, and that you will accept service of process from the person who submitted the original notification or that person’s authorised agent; and

    50.5. Your physical or electronic signature.

  2. Repeat Infringers: OUI may, in appropriate circumstances and at its sole direction, suspend or terminate the accounts of users who are determined to be repeat infringers of copyright.

  3. Designated Copyright Agent: Notices of copyright infringement claims may be directed to OUI at support@oui.com.sg.

P. Term and Termination

  1. Term: These Terms take effect when you subscribe to OUI’s services and will remain in force until terminated in accordance with this Section.
  2. Termination by Organiser: You may terminate the subscription by giving written notice to OUI. Such termination will take effect at the end of your current subscription term.
  3. Termination by OUI: OUI may suspend or terminate your access to the Services, in whole or in part, immediately upon notice if you (a) fail to pay subscription fees when due, or (b) breach any of these Terms.
  4. Effect of Termination: Upon termination, your access to the Services will be disabled. At your written request, OUI will delete or return your data, subject to applicable legal, regulatory, or operational data retention requirements.

Q. Service Level Agreement (SLA)

  1. Commitment: OUI will use commercially reasonable efforts to ensure the Services are available and operational. For technical support, we are available from Monday to Friday, 9:00 am to 6:00 pm (SGT), excluding Singapore public holidays. Scheduled maintenance and remedies for service failures will be communicated to users in advance via email.
  2. OUI does not warrant or guarantee that the Services will be uninterrupted, error-free, or secure. However, OUI will make a reasonable effort to identify and correct any issues that arise.
  3. Default: In the absence of a separately negotiated SLA, OUI does not make any specific uptime guarantees but will strive to maintain consistent and reliable service.

R. Miscellaneous

  1. Governing Law: These Terms shall be governed and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law.
  2. Dispute Resolution: In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the matter through informal negotiation, giving each other a minimum of thirty (30) days to discuss and resolve the issue in good faith.
  3. If the dispute cannot be resolved through negotiation within this period, it shall be finally resolved by arbitration in Singapore in accordance with the rules of the Singapore International Arbitration Centre (SIAC). The arbitral tribunal’s decision shall be final and binding on the parties.
  4. Entire Agreement: These Terms, together with any applicable order forms and related agreements, constitute the full and final understanding between you and OUI regarding the Services and supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral.
  5. Amendments: OUI reserves the right to revise or update these Terms from time to time. You will be notified of any material changes by email or through a notice posted on the platform. Your continued use of the Services following such notice will constitute acceptance of the updated Terms.
  6. Security and Stability: You acknowledge that it is in the mutual interests of both parties to maintain a secure and stable environment. To this end, OUI reserves the right to modify access methods to the Services at any time. In the event of system degradation, instability, or an emergency affecting our systems, OUI may, at its sole discretion, temporarily suspend your access to the Services to safeguard the operational stability and security of the platform. OUI does not warrant or guarantee that the Site or Services will be available on a 24/7 basis.

S. Indemnities

  1. Your Indemnity: You will defend, indemnify, and hold harmless OUI and its affiliates against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) Your Content; (b) events or ticketing you operate; (c) your breach of this agreement or applicable law (including anti-spam/DNC rules, privacy, and payment provider AUPs); (d) your processing of Personal Data contrary to law or this agreement; or (e) use of the Services in violation of Clause 15.
  2. OUI IP Indemnity: OUI will defend you against third-party claims alleging that the Services, as provided by OUI and used in accordance with this agreement, infringe a Singapore patent, copyright, or trademark, and will pay finally awarded damages or approved settlements. OUI’s obligations do not apply to claims arising from: (i) Your Content; (ii) combination with non-OUI products/services; (iii) modification not made by OUI; or (iv) use after notice to cease infringing use. If infringement is alleged, OUI may: procure rights, modify the Services, or terminate the affected Services with a pro-rata refund of prepaid, unused fees. This Section states OUI’s entire liability and your exclusive remedy for IP infringement.


    67.1. For avoidance of doubt, OUI retains the right to use your organisation’s name, trade name, trademarks, or logos solely to identify you as a customer factually and to reference your use of the Services for legitimate marketing, promotional, and portfolio purposes, provided that such use does not suggest sponsorship or endorsement and you have not raised any reasonable written objection.

T. Severability and Waiver

  1. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
  2. Waiver: No waiver of any right or provision under these Terms shall be effective unless made in writing and signed by OUI. A waiver on one occasion shall not be deemed a waiver of the same or any other right or provision on any other occasion. OUI’s failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

If you have any questions or concerns regarding these Terms, please contact us at support@oui.com.sg.