Ticketing
Set up a flexible ticketing section on your form to offer single or multiple ticket types, early bird pricing, promo codes, and more.
General Settings
Before you begin, ensure your PayPal account is connected under Account Settings > Payment Methods. For more details, refer to Connect Payment Methods (PayPal). Once completed, navigate to the Ticket > General to start setting up your tickets.
Ticketing Setup
Choose from three ticketing modes based on your event needs:
- Mandatory for registration – Attendees must select a ticket to complete registration.
- Optional – Attendees can choose to skip the ticketing section.
- Not required – No tickets will be displayed during registration.
To begin adding tickets, select either Mandatory for registration or Optional.
Note: Set Ticket Availability to Open when you’re ready to begin selling. Switch to Closed to stop ticket sales at any time.
Single or Multiple ticket types
If your event allows attendees to purchase more than one ticket type (e.g., General Admission, VIP Access tickets), ensure Multiple ticket types is selected.
You can also set a Maximum order ticket limit to prevent any single attendee from purchasing too many tickets. This helps ensure fair access and reduce the risk of ticket scalping.
Fees and Currency
- A standard service fee of 2% per paid transaction applies.
- A minimum fee is charged per transaction in cases where 2% is below the minimum amount (see table below).
- You can choose to absorb the service fee or pass it on to attendees at checkout.
- Free tickets are not subject to service fees.
For details on supported currencies and the corresponding minimum fees, refer to the table below:
| Currencies | Minimum Fee (or 2%, whichever is higher) |
|---|---|
| SGD (Singapore dollar) | SGD 2 |
| AUD (Australian dollar) | |
| CAD (Canadian dollar) | |
| EUR (Euro) | |
| HKD (Hong Kong dollar) | |
| ILS (Israeli new shekel) | |
| JPY (Japanese yen) | |
| MXN (Mexican peso) | |
| TWD (New Taiwan dollar) | |
| NZD (New Zealand dollar) | |
| NOK (Norwegian krone) | |
| PHP (Philippine peso) | |
| GBP (Pound sterling) | |
| SEK (Swedish krona) | |
| CHF (Swiss franc) | |
| THB (Thai baht) | |
| USD (United States dollar) |
Tax
Enable tax collection by selecting a tax category and defining the applicable rate. You can choose from GST, VAT, Sales Tax, or Other Tax based on your location or event requirements.
Under Tax Calculation Options, specify whether tax should be:
- Inclusive – tax is included in the ticket price.
- Exclusive – tax is added on top of the ticket price during checkout.
Note: You are responsible for determining and fulfilling your tax obligations, including reporting and remittance to the appropriate tax authorities.
Any tax collected will be included in your payout via your connected PayPal account.
Add Tickets
Create and customise your ticket types with detailed settings to suit your event.
- Go to Add Tickets
- Enter ticket details such as ticket name, quantity limit and styling options.
- Set the Ticketing status to control when the ticket becomes available.
- If this ticket is compulsory for registration, check Compulsory Ticket Type.
- This ticket will be automatically pre-selected when attendees reach the ticketing page.
- Ideal for events where a main admission ticket must be purchased before selecting additional options (e.g., optional workshops).
- You can also define a minimum and maximum number of tickets per order.
- Choose a Pricing Type:
- Paid – Set a fixed price.
- Free – No cost for the ticket.
- Donation – Let attendees choose their own amount.
- Click Add to complete the setup and your ticket will be shown as below.
Edit or Delete Tickets
To make changes to a ticket, select the Edit icon on the ticket preview. You can update any ticket details, including name, pricing, availability, or order limits.
To remove a ticket, select the Delete icon.
Note: Once a ticket has been sold, it can no longer be deleted. To prevent further sales, edit the ticket and update the Ticketing Status to Hidden, Not Available or Sold Out instead.
Promotions
Offer discounts to your attendees through two types of promotions:
- Ticket Type Promotion (Tier 1)
Applies to specific ticket types only. Use this to offer targeted discounts (e.g., 10% off VIP tickets). - General Promotion (Tier 2)
Applies to all ticket types in an order. This promotion is calculated based on the Subtotal before checkout.
Use promotions strategically to drive early sign-ups, reward specific groups, or boost overall ticket sales.
Ticket Type Promotion (Tier 1)
Apply a promotion to specific ticket types.
To add a ticket-specific promotion:
- Click the Add Promo icon on the ticket preview.
- In the pop-up window, configure your promotion settings:
- Coupon code (optional)
- Discount type (e.g., percentage or fixed amount)
- Promotion limit
- Promotion status
- Click Add to apply the promotion. Once saved, the promotion details will appear on the ticket preview.
Note: A promotion applied to one or more tickets in a single transaction counts as one redemption.
To update the promotion, click the Edit icon on the ticket preview.
Important: Once a coupon code has been used, it cannot be deleted. To hide or disable it, update the Promotion Status to Not Available.
General Promotion (Tier 2)
Apply a promotion that covers all ticket types in a registration.
To set up a general promotion:
- Go to the Promotion tab.
- In the pop-up window, configure your promotion settings:
- Coupon code (optional)
- Discount type (e.g., percentage or fixed amount)
- Promotion limit
- Promotion status
- Click Add to complete the setup. Once added, it will appear under All ticket promotions. To make changes, click the Edit icon.
Note: Like Tier 1, once a coupon code has been used, it cannot be deleted. To remove it from use, set the Promotion Status to Not Available.
Styling
Customise the look and feel of your ticketing section to match your event branding.
- Go to the Styling tab
- Customise title, texts and images under Title and Content, which appears above the tickets.
- Set your default Ticket Colour and Ticket Text Colour.
- These styles will apply across all ticket types by default.
- For individual ticket styling, adjust colours within each ticket setup page.